Your information should be handled responsibly.

01

Personal information we may collect

Depending on your interaction with DAVESDUCTS, information may include:

• Name, telephone number, email address and other contact information.
• Service address and information about the property where work is requested.
• Information about HVAC equipment, ductwork, hydronic systems and other products or services you ask us to assess or service.
• Appointment, estimate, invoice, service and warranty information.
• Communications sent by email, telephone, website form or other means.
• Photographs, videos, measurements or technical documentation relating to work performed or conditions observed at a property, where appropriate.
• Transaction information needed to process a payment or financing request through the applicable provider.
• Limited technical website information such as browser, device, IP address and website-usage information where collected by our website or service providers.

02

How we collect information

We generally collect personal information directly from you when you contact DAVESDUCTS, request an estimate, schedule service, complete a website form, communicate with our team, make a payment or otherwise do business with us.

Where appropriate to the work being requested, information may also be provided by an authorized representative, property owner, contractor, builder, property manager or service provider.

03

Why we use personal information

DAVESDUCTS may use personal information to:

• Respond to questions and service inquiries.
• Prepare estimates, recommendations and proposals.
• Schedule and perform HVAC, hydronic, duct-cleaning, duct-sealing and related services.
• Communicate about appointments, work in progress, invoices, payments, warranties and follow-up service.
• Maintain customer, service and accounting records.
• Process transactions and coordinate financing where requested.
• Protect customers, employees, our website and our business from fraud, misuse or security threats.
• Meet legal, regulatory, tax, licensing, insurance and record-keeping requirements.
• Improve our website, customer service and business operations.

If personal information is to be used for a materially different purpose, consent will be obtained where required.

04

Cookies, analytics and website information

Like many websites, davesducts.com may use cookies or similar technologies for website functionality, security, preferences and measurement of website usage.

Website systems or analytics services may automatically collect limited technical information such as an IP address, browser or device type, referring page, pages viewed and the date and time of a visit.

You can generally control cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

05

Service providers and disclosure

DAVESDUCTS does not sell customer personal information.

Limited personal information may be disclosed to service providers that help us operate our business or deliver a requested service, including providers involved in website hosting, communications, scheduling, payment processing, financing, accounting, information technology and other business-support functions.

Information may also be disclosed where required or permitted by law, to protect legal rights or safety, or in connection with a legitimate business transaction.

06

Payments and financing

When you use an online payment, credit-card or financing service, some information may be collected directly by the applicable payment or financing provider under that provider’s own terms and privacy practices.

DAVESDUCTS does not need to retain complete payment-card credentials where those credentials are processed directly by a payment provider.

07

Retention of personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, warranty, insurance, regulatory and business-record requirements.

Information that is no longer required is deleted, destroyed or anonymized where appropriate.

08

Security safeguards

DAVESDUCTS uses reasonable administrative, physical and technical safeguards appropriate to the sensitivity of information in our custody or control.

No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable steps to reduce the risk of unauthorized access, use, disclosure, loss or modification.

09

Accessing or correcting your information

You may contact DAVESDUCTS to ask whether we hold personal information about you, request access to information you are entitled to receive, or request correction of information that is inaccurate or incomplete.

We may need to verify your identity before responding. Access may also be subject to exceptions permitted or required by applicable law.

10

Marketing communications

Where DAVESDUCTS sends promotional electronic communications, we will do so in accordance with applicable consent requirements. You may withdraw consent to promotional communications using the unsubscribe method provided or by contacting us.

Service-related communications concerning an estimate, appointment, invoice, safety matter, warranty or existing customer relationship may still be sent where appropriate.

11

External websites

Our website may contain links to websites or services operated by third parties. DAVESDUCTS does not control those websites or their privacy practices.

When you leave davesducts.com, review the privacy policy of the website or service you are visiting.

12

Changes to this Privacy Policy

DAVESDUCTS may update this Privacy Policy as our services, technology, business practices or legal obligations change.

The current version will be posted on this page together with the date of the most recent update.