Your information should be handled responsibly.

Personal information we may collect

Depending on your interaction with DAVESDUCTS, we may collect
information such as:

• Name and contact information, including telephone number and email address.
• Service address and information about the property where work is requested.
• Details about HVAC equipment, ductwork, hydronic systems or other products and services you ask us to assess or service.
• Appointment, estimate, invoice, service and warranty information.
• Communications you send to us by email, telephone, website form or other means.
• Photographs, videos or technical documentation relating to work performed or conditions observed at a property, where appropriate.
• Transaction information required to process a payment or financing request through the applicable provider.
• Technical website information such as browser type, device information, IP address, pages visited and similar website-usage information where collected by our website or service providers.

How we collect information

We generally collect personal information directly from you
when you contact DAVESDUCTS, request an estimate, schedule service,
complete a website form, communicate with our team, make a payment
or otherwise do business with us.

We may also receive information from an authorized representative,
property owner, contractor, builder, property manager or service
provider where appropriate to the work being requested.

Why we use personal information

DAVESDUCTS may use personal information to:

• Respond to questions and service inquiries.
• Prepare estimates and recommendations.
• Schedule and perform HVAC, hydronic, duct-cleaning, duct-sealing and related services.
• Communicate about appointments, work in progress, invoices, payments, warranties or follow-up service.
• Maintain service, accounting and customer records.
• Process transactions and coordinate financing where requested.
• Protect our customers, employees, website and business from fraud, misuse or security threats.
• Comply with legal, regulatory, tax, licensing, insurance and record-keeping obligations.
• Improve our website, customer service and business operations.

If we wish to use personal information for a materially different
purpose, we will obtain consent where required.

Cookies, analytics and website information

Like many websites, davesducts.com may use cookies or similar
technologies required for website functionality, security,
preferences and measurement of website usage.

Website systems or analytics services may automatically collect
limited technical information such as an IP address, browser type,
device type, referring page, pages viewed and the date and time
of a visit.

You can generally control cookies through your browser settings.
Disabling certain cookies may affect the operation of some website
features.

Service providers and disclosure

DAVESDUCTS does not sell customer personal information.

We may disclose limited personal information to service providers
that help us operate our business or provide a requested service,
such as website hosting, communications, scheduling, payment
processing, financing, accounting, information technology or
other business-support services.

Information may also be disclosed where required or permitted
by law, to protect legal rights or safety, or in connection with
a legitimate business transaction.

Service providers are expected to use information only for the
purposes for which it is provided and to protect it appropriately.

Payments and financing

When you use an online payment, credit-card or financing service,
some information may be collected directly by the applicable
payment or financing provider under that provider’s own terms
and privacy practices.

DAVESDUCTS does not need to retain complete payment-card credentials
where those credentials are processed directly by a payment provider.

Retention of personal information

We retain personal information only for as long as reasonably
necessary for the purposes for which it was collected and to
satisfy applicable legal, accounting, warranty, insurance,
regulatory and business-record requirements.

Information that is no longer required is securely deleted,
destroyed or anonymized where appropriate.

Security safeguards

DAVESDUCTS uses reasonable administrative, physical and technical
measures appropriate to the sensitivity of the information in
our custody or control.

No method of electronic transmission or storage can be guaranteed
to be completely secure. We therefore cannot guarantee absolute
security, but we take reasonable steps to reduce the risk of
unauthorized access, use, disclosure, loss or modification.

Accessing or correcting your information

You may contact DAVESDUCTS to ask whether we hold personal
information about you, request access to information you are
entitled to receive, or request correction of information that
is inaccurate or incomplete.

We may need to verify your identity before responding to an
access or correction request, and certain legal exceptions may apply.

Marketing communications

Where DAVESDUCTS sends promotional electronic communications,
we will do so in accordance with applicable consent requirements.
You may withdraw consent to promotional communications using the
unsubscribe method provided or by contacting us.

Service-related communications regarding an estimate, appointment,
invoice, safety matter, warranty or existing customer relationship
may still be sent where appropriate.

External websites

Our website may contain links to websites operated by third parties.
DAVESDUCTS does not control those websites or their privacy practices.

When you leave davesducts.com, you should review the privacy policy
of the website or service you are visiting.

Changes to this Privacy Policy

DAVESDUCTS may update this Privacy Policy from time to time as
our services, technology or legal obligations change.

The current version will be posted on this page together with
the date of the most recent update.